Company Policy

Refund Policy:-

Starflector is committed to providing the best possible quality of service. If for any reason you are not satisfied with the service we provide, in a spirit of complete fairness we will not charge you or will offer a full refund.

Delivery Policy:-

Starflector is committed to delivering your photographic requirements promptly and efficiently in order to meet your needs. We will provide fully the service we have promised in a timely manner. We will earnestly endeavour to meet any deadlines you provide. Warning will be given as early as possible if there is likely to be a delay.

All items are sent out via First Class Post, by guaranteed next day delivery, courier or whatever method is deemed the most reliable and quickest.

Occasionally, there are delays in the postal system, so your delivery could take longer to arrive. We will make every effort to anticipate and avoid such 3rd party delays in order to get your order to you quickly.

Privacy:-

Starflector is committed, in a fair and equitable manner and strictly, to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The information we collect about you enables us to process your order and provide you with the best service possible. We only send promotional emails with your permission, and do not pass your details onto third parties without your prior consent.

Your Details:-

We will need to collect the following information to process and fulfill your order, and to notify where applicable the status of your order:
• Your name,
• address,
• phone number,
• email address,
• credit or debit card details.
We will never collect sensitive information about you without your consent, however additional information you give us will be used for personalisation purposes.

We endeavour to hold accurate and up to date information about you. You can check the information that we hold about you by emailing us through this website, giving your contact details. If you find any inaccuracies please advise us and we will delete or correct it promptly.

All personal information is held securely in accordance with our internal security policy and the law. Information is not used or transferred without your prior consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" (a small piece of electronic information) which would be stored on your browser. Unless you modify your browser settings, information collected this way can be used to identify you.

We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to personal information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with Data Protection legislation.